Contact Us
Getting the most from your message
The more context you give when you contact us, the more useful the reply will be. For a question about a specific casino, include the exact name of the operator, the page on this website where you saw the claim, and the date you noticed the issue. If you are asking about a promotion or a bonus, mention the offer name exactly as it appeared. If your question concerns your own account, describe the situation without including your full banking details or passwords — we never need those to answer.
Keep the message to the point. A few clear sentences beat a long story every time.
Where your information goes
Everything you type into the form is read by the editorial team behind this site. We do not share the contents of your message with any casino operator, affiliate network or third party. The information is used solely to respond to your query and, where relevant, to improve the accuracy of the reviews on this website. We keep messages only as long as necessary to deal with your question, and we do not add your contact details to any mailing list unless you explicitly ask us to.
You do not need to create an account to contact us, and sending a message does not sign you up for anything.
How your feedback shapes the site
When you point out an error — a wrong wagering requirement, an outdated payout method, a changed bonus condition — we check it against the operator's current terms and correct the review within a reasonable time. Feedback about the website itself, such as broken navigation or unclear wording, goes straight to whoever maintains the page and is used to fix the problem.
We treat criticism of the site the same way we treat criticism of a casino: we read it, we verify it, and we act on it if it holds up. Complaints about a specific operator are not passed along to that operator, so if you need to escalate a dispute with a casino, contact the operator's own support and its relevant complaints process directly.
Things we cannot help with
This website does not handle deposits, withdrawals, bonuses or account access — those sit entirely with the casino you are playing at. If you have a problem with funds or an account, your first step is the operator's own support team. We also cannot give personal gambling advice or tell you whether a particular game is due for a win; that is not how random outcomes work.
If you are under eighteen, do not use the form to ask about playing at a casino. If gambling is causing you difficulty, we encourage you to use the self-exclusion tools that operators provide and to reach out to a responsible-gambling support organisation in New Zealand. Those services are free, confidential and available whenever you need them.